Support

luntantravel is a project for independent travelers, trip organizers, and guides. We create apps that help people plan trips, find tickets and useful services, support journeys along the way, and preserve memories.

Our apps combine our own tools with offers from partners. You can find a suitable option, compare available offers, and continue to the seller to book. The purchase and payment take place with the selected airline, agency, or other service provider.

Yes. luntantravel does not charge users for access to its apps and their core features, and it does not add a commission or markup to partner offers. Ticket and paid-service prices are set by the seller, who may apply their own fees and conditions.

Most features work without an account. We do not create a profile containing your passport and payment details, and the main trip information stays on your device. Only the technical minimum is sent for specific features, such as flight-status notifications. This reduces the amount of data stored outside your phone.

Of course. luntantravel features do not depend on where you bought a ticket or ordered a service. Add your own trips and use the available tools without special conditions.

Contact the seller that handled the order: the airline, agency, or other service provider. Its name and contact details are usually shown in the booking confirmation, ticket, or bank transaction. luntantravel support can help with our apps, but cannot change or cancel a seller’s order.

We are developing luntantravel as an international project. The apps are designed for different countries, languages, and currencies, but specific offers, payment methods, and some features depend on the region and our partners.

LT Journeys is an app we are building to organize complete journeys, not only individual flights. It is intended for independent travelers, trip organizers, and guides.

Not yet. The app is in development and is not ready for public release. We will announce availability and supported platforms on the product page.

We plan to bring the route, schedule, meeting points, documents, reminders, and useful services together in one journey. We also want to make it possible to preserve impressions and the history of a trip. The feature set may change during development.

We plan to preserve the main luntantravel principles: free access to core features, no mandatory registration, and minimal data transfer. The exact conditions and documents will be published before the app is released.

LT Flights focuses on plane tickets and supporting individual flights. LT Journeys covers the wider journey: routes, events, meetings, excursions, and memories. The apps will complement each other, but data will not be combined without the user’s action and consent.

LT Flights helps you search for plane tickets and keep flight details in one place. You can create a flight card, follow available status updates, save documents, set reminders, and add an event to your calendar. Features may depend on the device, granted permissions, and data availability.

Open the search section, enter the route, dates, and passengers, then select a suitable offer. You will continue to the airline or agency website to book and pay. luntantravel helps you find an offer but is not the ticket seller.

LT Flights works without an account and does not receive your passport or booking details from the seller. We therefore cannot identify who bought a ticket, even when the offer was found through the app. This keeps personal data with the seller and on your device. Add the flight yourself using its number and date.

Tap “Add flight,” enter the flight number and departure date, and check the details found. If the flight is missing from the data provider, you can create the card manually. For an itinerary with several flights, add each flight as a separate card.

Yes. A flight card is not linked to where the ticket was purchased. If flight data is available from the provider, the app fills in the main details; otherwise, you can save the flight manually.

Statuses come from an external provider and may be delayed, incomplete, or temporarily unavailable. Always check the airline and airport information before leaving for the airport, checking in, or boarding. Notifications require internet access, notification permission, and enabled status tracking.

Flight cards, added files, notes, and personal reminders are stored on the device. When status notifications are enabled, a minimal set of tracked-flight data and an anonymous installation ID are sent to the server. Passport and payment details and the contents of added documents are not sent for this feature.

Saved cards and added documents are available on the device without a connection. Internet access is required to search for tickets and flights, update statuses, load maps, and access other online content.

LT Flights has no account or cloud trip archive, so local cards and documents are not transferred to another device and may be removed during reinstallation. Save important files separately in advance and add flights again if needed. Events created in the system calendar are managed by the calendar itself.

LT Flights works without registration and does not create user accounts. Most of your data is stored only on your device.

Data on your device

You can delete flight cards, documents, notes, and reminders directly in the app. Events previously added to your system calendar are not deleted automatically; delete them separately in your calendar app.

Data on the server

If you enabled flight status notifications and consented to personal data processing, open:

Settings → Legal information and privacy → Consent to personal data processing → Withdraw.

After you confirm, new data transfers will stop and data associated with this installation will be deleted from the LT Flights server. This includes flights selected for tracking, the link to the push notification service, and related technical data. Local flight cards, documents, notes, reminders, and calendar events will remain on your device.

Request data deletion

If you can no longer use the app or deletion ends with an error, email support@luntan.pro with the subject “LT Flights — data deletion”. Include your platform, app version, and the approximate date when you last used flight status notifications.

Do not send copies of your passport, tickets, payment details, or other confidential documents. If necessary, support will request only the minimum technical information required to locate the associated data.

Data you submit directly to an airline or ticket seller on its website is not controlled by LT Flights. Contact the relevant company to request its deletion.

Contact the airline or agency where the ticket was booked and paid for. The seller and the selected fare determine the rules, deadlines, and fees. LT Flights cannot change a booking or issue a refund.

In LT Flights, you can choose a locale and currency independently of your phone’s system settings. This does not change the device language or region, but it helps select partners and offers for the relevant market and displays prices in the chosen currency. For example, when paying with a Thai bank card, try selecting Thailand and Thai baht before searching again. This can surface more suitable sellers and payment methods, but payment approval still depends on the seller and the bank.